Company Overview for Electrosonics, Inc.

Company Overview

Table of Contents:

I. Overview of Company

II. Scope of Capabilities

III. Operating System Technical Services

IV. Infrastructure of Support

V. Certification of Employees

VI. Manufacturer Certifications / Authorizations

VII. Time frame of Service Turnaround

VIII. Logistics of Shipping/Receiving

IX. Software Products Developed, Distributed and Owned by: Electrosonics

X. 25 year History of Company

XI. Market Analysis

I.    Brief Overview of Company:

Electrosonics has been offering quality customer service for over twenty-five years (since 1974).

This company gears itself toward sales and support of PC based computer hardware systems and operating systems from single user to multi user to multi server systems. Numerous major manufacturer authorizations are held by Electrosonics for hardware, application software, operating systems, high-speed data lines and Internet communications.

Electrosonics features from 17 to 50 fully trained and educated staff members that provide: sales, consulting, help desk, repairs, technical integration, cabling, internet access, data line specialists, full product procurement, assembly, custom building, testing and customer integration.

IT Staffing services whereby customers can Rent-A-Technicianä from the highest level of service to labor intensive moves and changes. Electrosonics can provide skilled temporary IT staffing that offers customers a significant savings over the hiring a permanent employees.

Electrosonics partners with Gateway Computers and holds its own trademarked name “AllianceÔ” Technologies for clone computers, accessories, cables and data services.

Electrosonics also has a Software Division that has vertical solutions for time billing / project management. Another software product is also sold to for banking, finance, legal and accounting.
Electrosonics Internet Division is partnered with Ameritech as well as a nationwide network of Internet service providers offering small and medium size business a direct pipeline to the Internet via high-speed data lines. Wireless high-speed technologies by CISCO are also supported. As an Ameritech ESP, Electrosonics can specify and order for their customer’s data lines such as ISDN, DSL, DS0, and DS1 (T1) and T3.
In addition, Electrosonics sells, upgrades, configures and installs, supports and repairs the following:

PC Computer Hardware using Intel Processors

Authorized GatewayÔ Reseller for sales, (Installation and Integration service also offered)

Microsoft Windows 2000, NT, 95, 98, Millennium Networks

Novell Networks

Cisco, 3COM

UNIX Multi-user Systems

Computer Data Lines & Communications

Internet Service Provider

E-Mail

Web Site Design

II.    Scope of Capabilities:

Listed below are capabilities of Electrosonics that support Intel microprocessor based machines.

1.    Pre-sales software, operating system and hardware consultation

Windows 2000, NT, 95, 98, Millennium, Workgroups

SCO Unix

Novell

2.     Installation and after sale Technical Services for PC-System Configure, Integration, Troubleshooting

Windows 2000, NT, 95, 98, Millennium, Workgroups: Install, Upgrade, Configure & Optimize

SCO Unix, SCO Xenix: Install, Configure & Optimize

Novell: Install, Configure & Optimize

MS/DOS, PC/DOS, Windows: Upgrades and Support

3.      Rapid Deployment of computers, up to 185 PC’s per day, configured, cloned, delivered and installed.

4.      Moves & Changes of workstations

5.      Data Transfers from old systems to new systems

6.      Data Line analysis, recommendations ISDN, DS0, DS1/T1, T3

7.      Rent-A-Technicianä – economical IT staffing for businesses, schools and municipalities.

8.      Gateway^TM Computer installation and workplace integration

9.      PC-Tune Up: Optimize Hard Disk & System

10.    PC Upgrades: Install, Configure & Optimize

11.    PERIPHERALS: (Printers, Modems, Monitors) Install, Configure, Integrate & Optimize

12. Execamort - Loan Amortization Software

13.    Time / Project Accounting – Internet based Application to account for multiple personnel time consumed on multiple projects

14. Web Design, static web pages, database and interactive website design

III.    Network and Stand Alone Operating System Technical Services:

Windows NT, Windows for Workgroups, Windows 95, MS/DOS, PC/DOS, Windows

        Install, Configure & Optimize, Upgrade from Novell, Lantastic, Windows Workgroups. Multi-user, Multi-server, network set-up, single station use and application integration and video attributes. Electrosonics Windows NT installations, upgrades and support have won over many customers who have purchased machines or operating system support from other sources. Customers have raved at how improved and simplified Electrosonics has made their work routine operate. This is due to our understanding the operating systems and the tweaking of customers operating systems to run optimally.

SCO Unix, SCO Xenix:

        Install, Configure & Optimize: Electrosonics has developed a keen understanding of Unix and its integration as a managing system for data, software applications and hardware management. Electrosonics has installed Unix and Xenix as living environments that allow our customers data and applications to breathe and flourish in an up to date computerized environment.

Novell:

        Install, Configure & Optimize: Electrosonics has sold, installed and supported many Novell network servers and stations. Electrosonics has been called in by new customers who have purchased their Novell networks from other suppliers and Electrosonics has repaired and updated the environment to operate correctly. The other vendors did not properly install Novell, Electrosonics correctly re-installed Novell, configured Novell properly to the system and optimized performance.

Lantastic:

        Install, Configure & Optimize: Electrosonics has sold, installed and supported many Lantastic network systems around metropolitan Detroit. We specialize in the setting up of the system to menu's, security, printer control & printer sharing.

IV.    Infrastructure of Support:

        Electrosonics offers clients both on-site as well as depot service for computer hardware, operating systems, component replacements and complex technical services. As a service to clients we offer three grade levels of service. Details of the above services and technical support options are described in Appendix 'A' "Computer Technical Services Guide".

V.    Certification of Employees:

        Certifications include Authorized Microsoft Developers Network, Authorized Microsoft Professional Enterprise, Authorized Microsoft Educational Reseller, Authorized Compaq Service, Authorized United Services Network service provider, Authorized SCO Unix, Novell (Authorization pending),

VI.    Manufacturer Authorizations:

        Microsoft OEM Delivery Service Partner, 3COM Education Reseller, Lotus Notes, Symantec Academic, OKI Data, Motorola, Corel, Bay Networks, Authorization of hardware VAR status: IBM, Compaq, Hewlett Packard, DFI, Alliance, AST, Texas Instruments, Digiboard (GOLD VAR), Digiboard ISDN, Solectec AIRLAN. and numerous other computer and peripheral manufacturers.

VII.    Time Frame of Service Turnaround:

        Electrosonics offers same day (or 24 hours) turnaround for repairs and upgrades whose service or replacement parts are in stock. System or network troubleshooting or additional technical services may require additional time as required. Electrosonics purpose is to provide the best possible customer services quickly accurately and efficiently.

VIII.    Logistics of Shipping/Receiving:

        Electrosonics maintains staff dedicated to receiving and shipping services. Complete documentation including serial number registration, invoice and shipper documentation is maintained for each item that Electrosonics processes. Complementing fast customer service are the shipping services of Federal Express, UPS, RPS, and Common Carrier shipping lines. International Carriers complete with warehousing, customs and insurance can be arranged if required.

IX.    Software Products Developed Distributed and Owned by Electrosonics:

Paging Software: Windows based paging software allows stand alone or networked users to share single modem to send page out to alphabetic text to text based pagers. Easy pick menus and instant call out. Last message recall. Product licensed by user.

LinkCom: is one of our software products for manufacturing. LinkCom has saved thousands of dollars by providing manufacturing customers with the ability to replace paper tape readers. This product allows PC computers to directly interface with DNC machines.

ETS-III: recently converted from the IRIS operating system to Unix promises to be an exciting addition to our Manufacturing & Wholesale Distribution software offerings. This product is a complete package that includes: Inventory Control, Purchasing, Order Entry, Sales Analysis, Accounts Receivable, General Ledger, Accounts Payable and Manufacturing with Multi-level Bill of Materials. Previously sold to manufacturers and distributors, this product has a proven track record for managing over 40,000 inventory items - with seasonal ordering patterns and purchase projections, accounts receivable for over 3000 accounts with balances in millions of dollars.

Execamort:- Loan Amortizer Plus software for Networks and PC's provides accurate loan amortizations and APR calculations to over 1300 financial institutions and over 5500 attorneys worldwide. Execamort is used by the Federal Government Small Business Administration. Bank examiners use Execamort to check bank compliance of APR calculations. Some mainframe computer financial institutions use Execamort to benchmark their mainframes for APR calculations to comply with US Regulation Z Rules.

X.    History of Company:

        Electrosonics has been offering quality customer service for over twenty four years (since 1975). Listed below you will find a year by year synopsis of Electrosonics history.

1974 Applied and received business license for Electrosonics, started repair and modifications of electrical equipment and appliances.

1975-1976 Repaired and put to use Notre Dame High School programmable computer.

1976 Built own computer from MITS, Altair 8800B.

1977 Developed a Cassette Tape Based Operating System.

1978-1980 Developed and sold Commercial Software Package for minicomputer.

1979 Developed a tiny Pascal Compiler.

1979 Developed a text editor.

1980 Modified Altair 8800B for IEEE/non-IEEE bus standard.

1980 Designed EPROM programmer (hardware and software).

1981 Re-engineered (Upgraded) an Altair 8800B to a Z80 CPU.

1981 Redesigned interface logic of a dynamic memory card.

1981 Modified VDM-Card for IEEE standard.

1981 Developed proprietary system monitor for Z80-SBC.

1981 Interfaced the customized Altair 8800B to CP/M Floppy Disk system.

1981 Developed an Open Item Accounts Receivable software package.

1981-1982 Convert large scientific application package from Fortran 77 to Fortran 4.

1982 Continued Improvements to ETS-II Inventory Control, Purchasing, Invoicing software.

1982 Developed a Multiple Warehouse Inventory Control software package.

1983 Continued Improvements to Commercial Software packages.

1984 Developed Communication interfaces from mini to main frames.

1984 Developed a Manufacturing/Bill of Materials software package.

1985 Continued adjustments and improvements to Commercial Software packages.

1985 Developed Mortgage & Loan Planner micro computer software package.

1986 Developed communication interface software for use between numerical controllers and portable PC's for machine shops

1986 Opened a Value Added Reseller establishment consisting of office space, systems development room and demonstration area.

1986 Became authorized to resell AT&T computer hardware, Truevision Video Imaging, Toshiba portable computers, OKI Data printers and authorization by many other manufacturers authorization (see product line card).

1987 Developed algorithms for computations of APR's that adhere to Controller of Currency regulations adhering to US Regulation Z, integrated into Loan amortization program.

1987 Continuation of Value Added Reseller establishment, and development of Video Store computer software.

1988 Continuation of Value Added Reseller establishment.

1988 On-going client suggested adjustments and improvements to commercial software programs and local hardware installations.

1988 Implementation, installation and sales of computer network systems for clients as well as one for in house use.

1989 Continuation of Value Added Reseller establishment with focus on municipal bids and corporate sales and services.

1990 Continuation of Value Added Reseller establishment with focus on municipal bids and corporate sales and services. Authorized for distribution of Duracom computers in Michigan.

1991 Continuation of Value Added Reseller establishment with focus on municipal bids and corporate sales and services. Conversion of ETS-II (IRIS) to ETS-III (Unix).

1992 Acquired distribution rights in Michigan for Computer Logics PC to Mainframe Link- up boards and distribution rights for Duracom Personal Computers for Michigan. Surpassed $1,000,000 in providing of technical services and computer hardware sales.

1993 Surpassed $1,800,000 in providing of technical services and computer hardware sales. Received Gold DIGIVAR status, for multiport communication boards. Became Authorized IBM reseller. Became an Authorized SCO Unix installer.

1994 Continued focus on providing quality hardware solutions matched with quality technical support for complex network and communications products. Developed hardware service staff for in-house as well as outbound service. Developed team approach for customer services.

1995 Developed, introduced and trademarked Alliance Technologies as a computer line. Evolved to combining low cost, brand name hardware and software with high quality technical services. Focus on Network applications using Windows NT and Windows for Workgroups environments.

1996 Enhanced service operations to include installation and support for Microsoft Windows NT network servers, Lotus Notes Authorization, Compaq Authorized Reseller and Authorized Service Center. Added two additional sales personnel to cover specific geographic regions. Additions of two personnel to technical staff, addition of business operations manager to coordinate company operations. Exceeded $2,000,000.00 in sales.

1997-98 Tripled operating space, moved to new facility to 9600 sq. ft. facility at 17150 15 Mile Rd., Fraser, MI 48026. Complete warehousing, updated new tech room facilities, retail display area, and service desk. Added to staffing for sales, operations and technical services. Began programming for Execamort - Loan Amortizer Plus for windows release.

1999 Expanded technical services to include business Internet connectivity, consulting and installation. Received Ameritech ESPÔ reseller status to consult, recommend and sell Ameritech data lines. Received Authorized GatewayÔ reseller status. Installed many Windows NT servers, business Internet Proxy servers. Continued academic and municipal focus for technical integration services hardware and software sales.

XI.    Market Analysis:

Description of Market: Electrosonics market consists of six circles.

Business Internet design, configuration and integration.

Windows NT, Novell, Unix, Xenix, LANtastic multi user operating system sales and support;

Local PC Hardware & Pre Packaged Software Sales & Support to end users;

Electrosonics produced software sales & support;

Computer hardware warranty services;

PC upgrades and add-on equipment sales and installation

Customer Profile: Electrosonics customers for Market

Market 1. consist of schools, municipalities and small to medium size business.

Market 2. consists of schools, municipalities and small to medium sized business.

Market 3. consists of banks, attorneys, manufacturers and wholesale distributors and computer dealers.

Market 4. consists of computer dealers in the Midwest US.

How Sold and Distributed:

Electrosonics sells, consults, and integrates direct to local users for Internet, Networks, PC hardware and pre-packaged software, Windows NT, Unix, Xenix and NOVELL. Electrosonics sells our own produced software through PC magazines and Dealers around the world.

The Competition:

        Competition for PC's has evolved from small discounters to large warehouse discounters so Electrosonics has differentiated its approach to more technical services, thus retaining existing customers while winning over new customers who have had bad support experiences from other vendors.

        Electrosonics offers complete solutions and services from operating system, application software to integration to the workplace to hardware service. Other companies can only put price stickers on the box and know nothing on how to integrate into the workplace. We anticipate further growth in the number of our customer base and the volume of orders based on our knowledge of computers and solutions.

        The provision of computer technical services has evolved to accommodate the numerous uses of the PC. From network integration to PC repair and troubleshooting. Most volume discount vendors are unable to adequately service many of the simple repair or simple technical support needs -- let alone the complex needs that computer users encounter in day to day business operations.

        Locally as well as nationwide, there are a limited number of providers for computer technical services. The necessity of computer wisdom coupled with knowledge and the ability to comprehend the complexity of the hardware, operating systems and connectivity issues are not quickly learned. The limited number of computer companies involved in the provision of technical services is limited to the availability of skilled individuals. Electrosonics expects this shortage of "experts" to continue for the foreseeable future.

Send email to webmaster@electrosonics.net, with questions or comments about this web site.
Call us at 586-415-5555 or 800-858-8448, with questions about our company or to place an order.
©1997-2006, 2007 Electrosonics, Inc., Fraser, Michigan
All trademarks, registered trademarks, and copyrights are the properties of their respective companies.

I.	Overview of Company
II.	Scope of Capabilities
III.	Operating System Technical Services
IV.	Infrastructure of Support
V.	Certification of Employees
VI.	Manufacturer Certifications / Authorizations
VII.	Time frame of Service Turnaround
VIII.	Logistics of Shipping/Receiving
IX.	Software Products Developed, Distributed and Owned by: Electrosonics
X.	25 year History of Company
XI.	Market Analysis

1974		Applied and received business license for Electrosonics, started repair and modifications of electrical equipment and appliances.
1975-1976		Repaired and put to use Notre Dame High School programmable computer.
1976		Built own computer from MITS, Altair 8800B.
1977		Developed a Cassette Tape Based Operating System.
1978-1980		Developed and sold Commercial Software Package for minicomputer.
1979		Developed a tiny Pascal Compiler.
1979		Developed a text editor.
1980		Modified Altair 8800B for IEEE/non-IEEE bus standard.
1980		Designed EPROM programmer (hardware and software).
1981		Re-engineered (Upgraded) an Altair 8800B to a Z80 CPU.
1981		Redesigned interface logic of a dynamic memory card.
1981		Modified VDM-Card for IEEE standard.
1981		Developed proprietary system monitor for Z80-SBC.
1981		Interfaced the customized Altair 8800B to CP/M Floppy Disk system.
1981		Developed an Open Item Accounts Receivable software package.
1981-1982		Convert large scientific application package from Fortran 77 to Fortran 4.
1982		Continued Improvements to ETS-II Inventory Control, Purchasing, Invoicing software.
1982		Developed a Multiple Warehouse Inventory Control software package.
1983		Continued Improvements to Commercial Software packages.
1984		Developed Communication interfaces from mini to main frames.
1984		Developed a Manufacturing/Bill of Materials software package.
1985		Continued adjustments and improvements to Commercial Software packages.
1985		Developed Mortgage & Loan Planner micro computer software package.
1986		Developed communication interface software for use between numerical controllers and portable PC's for machine shops
1986		Opened a Value Added Reseller establishment consisting of office space, systems development room and demonstration area.
1986		Became authorized to resell AT&T computer hardware, Truevision Video Imaging, Toshiba portable computers, OKI Data printers and authorization by many other manufacturers authorization (see product line card).
1987		Developed algorithms for computations of APR's that adhere to Controller of Currency regulations adhering to US Regulation Z, integrated into Loan amortization program.
1987		Continuation of Value Added Reseller establishment, and development of Video Store computer software.
1988		Continuation of Value Added Reseller establishment.
1988		On-going client suggested adjustments and improvements to commercial software programs and local hardware installations.
1988		Implementation, installation and sales of computer network systems for clients as well as one for in house use.
1989		Continuation of Value Added Reseller establishment with focus on municipal bids and corporate sales and services.
1990		Continuation of Value Added Reseller establishment with focus on municipal bids and corporate sales and services. Authorized for distribution of Duracom computers in Michigan.
1991		Continuation of Value Added Reseller establishment with focus on municipal bids and corporate sales and services. Conversion of ETS-II (IRIS) to ETS-III (Unix).
1992		Acquired distribution rights in Michigan for Computer Logics PC to Mainframe Link- up boards and distribution rights for Duracom Personal Computers for Michigan. Surpassed $1,000,000 in providing of technical services and computer hardware sales.
1993		Surpassed $1,800,000 in providing of technical services and computer hardware sales. Received Gold DIGIVAR status, for multiport communication boards. Became Authorized IBM reseller. Became an Authorized SCO Unix installer.
1994		Continued focus on providing quality hardware solutions matched with quality technical support for complex network and communications products. Developed hardware service staff for in-house as well as outbound service. Developed team approach for customer services.
1995		Developed, introduced and trademarked Alliance Technologies as a computer line. Evolved to combining low cost, brand name hardware and software with high quality technical services. Focus on Network applications using Windows NT and Windows for Workgroups environments.
1996		Enhanced service operations to include installation and support for Microsoft Windows NT network servers, Lotus Notes Authorization, Compaq Authorized Reseller and Authorized Service Center. Added two additional sales personnel to cover specific geographic regions. Additions of two personnel to technical staff, addition of business operations manager to coordinate company operations. Exceeded $2,000,000.00 in sales.
1997-98		Tripled operating space, moved to new facility to 9600 sq. ft. facility at 17150 15 Mile Rd., Fraser, MI 48026. Complete warehousing, updated new tech room facilities, retail display area, and service desk. Added to staffing for sales, operations and technical services. Began programming for Execamort - Loan Amortizer Plus for windows release.
1999		Expanded technical services to include business Internet connectivity, consulting and installation. Received Ameritech ESPÔ reseller status to consult, recommend and sell Ameritech data lines. Received Authorized GatewayÔ reseller status. Installed many Windows NT servers, business Internet Proxy servers. Continued academic and municipal focus for technical integration services hardware and software sales.