• On-Site Warranty Service
• Depot Service

Part of the enjoyment of owning a PC is the proper operation of all hardware. For New Systems.... A standard depot warranty coverage is included with your new computer purchase. This means that should warranty service be required, you bring the unit in to Electrosonics for repairs.

• Two years depot service is standard commencing after unit leaves Electrosonics facilities.
• Alliance Product Service Warranty includes the replacement of the following Base System components only.

Base system Including:

Keyboard	Motherboard	Memory	CPU
Video Card	Floppy Drive(s)	Hard Drive	14" or 15 monitor (if selected)

• 30-day of free Electrosonics supplied software support
• First year parts and labor -- includes technical services to diagnose and install replacement product.
• During the second year, your Alliance Product Service Warranty covers parts only.
• During the second year, the Technical Services that are utilized to diagnose and install the replacement product incurs a fee unless extended service plan is purchased at time of product sale.
• Limited Warranty excludes data recovery or re-construction, replacement due to physical damage, lightning, floods, and units not protected by surge suppresser.
• Replacement of components due to physical damage, lightning, floods, and units not protected by surge suppresser incur standard component charges and standard installation fees.
• Replacement components are grandfathered to the original system purchase date for warranty purposes.

Warranty services for add-on products not purchased at Electrosonics are not included -- including the re-integration of non-Electrosonics provided products.

Optional On-Site Hardware Maintenance

Should you desire on-site hardware maintenance, for your new Alliance ^TM computer system, an optional plan can be provided for a minimal investment per system. This optional on-site warranty coverage is available for locations within a 65 mile radius of Electrosonics. This optional on-site warranty coverage includes Grade C technical level services, travel to site, on-site hardware replacement of the following components only: Original invoice base system - including Keyboard, Motherboard, Memory, CPU, Video Card, Floppy Drive(s), Hard Drive, network cards, controllers and the display monitor if selected. Services beyond Grade C level incur applicable technical service fees.

Because this optional hardware maintenance is coordinated with warranty service, it does not cover hardware replacement due to physical damage, lightning, floods, and units not protected by surge suppresser. Replacement of components due to physical damage, lightning, floods, and units not protected by surge suppresser incur standard component charges and standard installation fees.

The investment for optional on-site hardware maintenance services are listed below. In all cases, the higher amount as described below is used.

Note:

In all cases, Data back-up, data restoration and the data recovery are the responsibility of the end user. Alliance Product Service Warranty does not include data recovery for non-functioning disk or crash recovery, data transfers, back-up or data restoration services. Alliance Product Service Warranty does include the loading of station operating system and station Windows operating system using the standard default configurations as supplied by the operating system manufacturer disk(s). The fine tuning of operating systems and custom configurations are the responsibility of the end user or the end user may contract with Electrosonics to perform fine tuning, which would incur the applicable technical service fees. The applicable technical service fees also apply for all data transfers, all server re-setup or all station network re-connects and all fine tuning of computers. The applicable technical service fees are based on the Qualified Service Level of the Technician that is requested by the end user regardless of what services were performed.